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Frequently Asked Questions

11bs FAQ — answers to all your questions

Find detailed answers on registration, login, payments, bonuses, betting, and security — all in one place.

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The 11bs FAQ covers all types of questions, organized by topic

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Registration & Account

Get answers to all your questions about opening an account at 11bs, the verification process, updating your profile, and managing your account.

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Deposits & Withdrawals

Everything you need to know about payments — how to deposit via bKash, Nagad, and Rocket, withdrawal timeframes, and minimum amounts.

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Bonuses & Offers

Learn about the terms and wagering conditions for the Welcome Bonus, cashback, reload bonus, and free bets.

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Sports Betting

Learn about how odds work, live betting, cashout, bet cancellation, and the different betting markets available.

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Games & Casino

Find answers and gaming guides covering slots, Live Casino, table games, and virtual games.

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Security & Support

Learn about account security, password resets, identity verification, and how to reach customer support.

Detailed FAQs

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Registration & Account

To register at 11bs, you'll need an active mobile number or email address, a strong password, and your full name. You may also need to upload a photo of your national ID or passport for identity verification. Registration is completely free and takes just 3 minutes.

Each person may only hold one account. Attempting to open multiple accounts using the same mobile number, email, or device may result in all accounts being closed and any funds being forfeited.

Account verification is usually completed within 24 to 48 hours. If your documents are clear and accurate, verification can often be done within a few hours. You'll be notified by email or SMS once it's complete.

Yes, you can update your mobile number, email, and password from Account Settings. To change your full name or date of birth, you'll need to contact the Help Center and submit the required documents.

Yes, as part of responsible gaming, you can temporarily suspend your account yourself. To close it permanently, contact our support center. Make sure to withdraw your balance before closing.
Deposits & Withdrawals

11bs accepts all major mobile banking services in Bangladesh, including bKash, Nagad, Rocket, and Upay. Bank transfers and select cryptocurrencies are also supported. For full details on all payment methods, Payment Page View.

The minimum deposit at 11bs is just ৳500. There are no extra charges for deposits made via mobile banking. To activate certain bonuses, a higher deposit amount may be required — please check the bonus terms.

For verified accounts, mobile banking withdrawals are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Identity verification is mandatory for your first withdrawal.

If your balance hasn't updated within 15 minutes of a deposit, contact the Help Center with a screenshot of the payment. Including your transaction ID and amount will help us resolve the issue faster.

The minimum withdrawal at 11bs is ৳1,000. Daily withdrawal limits may vary depending on your account tier. Higher limits are available for High Roller accounts.
Bonuses & Offers

New to 11bs? Get a 100% Welcome Bonus on your first deposit. Deposit ৳1,000 and receive an extra ৳1,000 in bonus funds — giving you a total balance of ৳2,000. Use a bonus code at registration and make your deposit from a verified account to claim the offer.

A wagering requirement means you must place bets a set number of times before withdrawing bonus funds. For example, a 10x wagering requirement on a ৳1,000 bonus means you need to wager ৳10,000. slots generally count 100% toward wagering, while Live Casino games may count less.

When you receive a free bet, it will appear automatically on your betting slip. Select the free bet and place it on your chosen event. Any winnings from a free bet are added directly to your balance, but the original free bet stake is not returned.

Yes, every bonus has an expiry date. The Welcome Bonus wagering requirement must typically be completed within 30 days. Free bets generally expire within 7 days. Always read the terms and conditions of each bonus offer carefully.
Sports Betting

11bs offers betting on over 30 sports, including cricket, football, tennis, badminton, basketball, and volleyball. You can place live bets on all Bangladesh national cricket team matches, IPL, BPL, Cricket World Cup, and FIFA World Cup.

With live betting, you can place bets in real time while a match is in progress. Odds update every second based on how the match unfolds. Log in and Sports Betting section to see the list of live matches.

Cash Out lets you lock in a partial or full return before a match ends. When your bet is on track to win, the Cash Out option becomes available. Accepting the offered amount will instantly add it to your balance.

If a match is cancelled or abandoned, the bet is generally voided and your stake is refunded. For single bets, the full amount is returned. For multiples, the cancelled leg is removed and the remaining selections are settled as usual.

The minimum bet at 11bs is ৳50, and maximum bet limits vary by event and market. Higher limits apply for major international matches. High Roller accounts allow even larger stakes — High Roller View page.
Security & Support

11bs is a licensed online gaming platform. The site is secured with SSL encryption, meaning all your data is transmitted in encrypted form. Our servers are monitored 24/7 and suspicious activity is blocked automatically.

Go to Account Settings and click the "Security" tab. There you'll find the option to enable two-factor authentication (2FA). Add your mobile number — you'll receive an OTP on your phone each time you log in. This significantly improves the security of your account.

Change your password immediately and contact our support center. Our team will temporarily lock the account and investigate. Never share your password or OTP with anyone — no 11bs staff member will ever ask for your password.

On the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address — you'll receive an OTP or a reset link. Your new password must be at least 8 characters long and include a combination of letters, numbers, and special characters.

The fastest way to reach 11bs is via live chat — once logged in, you'll find the chat icon at the bottom right of the site. You can also contact us by email: support@11bs.net. For more information Help Center View.
Quick Links
Help Center Live Support & Guides
Payment Methods All Deposit & Withdrawal Information
Sports Betting Live Bets & Odds
Responsible Gaming Safe Gaming Guide
Register Open a Free Account

Tips: If you can't find your answer in the FAQ, chat directly with our Bangla-speaking support team via live chat. We're available 24 hours a day, 7 days a week.

Get Direct Help

Can't find what you're looking for? Talk directly with our team.

Help Center

Keep in mind: 11bs is strictly for users aged 18 and above. Play responsibly and set your own limits.

Learn more about 11bs

Why is 11bs the top choice in Bangladesh?

11bs is built with Bangladesh gaming enthusiasts in mind. It offers full Bangla-language support, instant deposits via bKash and Nagad, and the most competitive odds on local cricket and football.

Thousands of active users play on our platform every day. New players can claim a 100% Welcome Bonus, while regulars enjoy weekly cashback and exclusive reload offers.

The 11bs FAQ page is designed to help you find solutions on your own. If you still need help, our support team is always ready to assist.

How do I use 11bs on mobile?

11bs is fully mobile-friendly. Just open 11bs.net in any smartphone browser — no app download needed, all features work right away. The site loads fast and is easy to navigate on smaller screens.

  • Works on both Android and iOS
  • Optimized for fast loading on mobile data
  • Touch-friendly interface — placing bets is effortless
  • Get live match updates via push notifications

Responsible Gaming — Your safety is our priority

11bs believes gaming should be a source of fun, not addiction. That's why we give users the ability to set their own deposit limits, bet limits, and session time limits.

If you feel that gaming is having a negative impact on your life, please Responsible Gaming Visit the page or reach out to our support team. We're here to help.

Quick Answers

Withdrawal Time
Mobile banking: 15 minutes–24 hours
Minimum Deposit
Starting from ৳500
Welcome Bonus
100% Bonus on First Deposit
Support
24/7 Live Chat & Email
Verification Time
Within 24–48 hours
Payment Methods
bKash, Nagad, Rocket, Upay

Don't have an account yet?

Register for free and get a 100% bonus on your first deposit. Start your gaming journey in just 3 minutes.

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