11bs Privacy Policy

11bs (referred to as "we", "us", or "the Platform") is fully committed to protecting user privacy. This Privacy Policy explains what data we collect, why we collect it, and how it is used.

Key definitions used in this policy:

• Personal Information: Any information that can identify you directly or indirectly — such as your name, email, phone number, or IP address.
• Processing: Any activity involving the collection, storage, use, analysis, or deletion of data.
• Third Party: Any person or entity other than 11bs and the user.
• Cookies: Small data files stored on your device that are used to improve your platform experience.

By accessing or using the 11bs platform, you are deemed to have accepted this Privacy Policy.

11bs collects only the data that is strictly necessary for delivering our services, ensuring security, and meeting legal obligations.

Information collected at registration:

• Full Name & Date of Birth
• Email address & mobile number
• Residential address & country
• Username & password (encrypted)

Information collected during verification (KYC):

• Copy of National ID or Passport
• Proof of Address (utility bill or bank statement)
• Selfie or face verification photo (where applicable)

Automatically Collected Data:

• IP address & device information
• Browser type & operating system
• Activity logs and session data on the platform
• Data from Cookies & Tracking Technologies

Financial Transaction Data:

• Payment method details (not full card numbers)
• Transaction History & Amounts
• Last four digits of your bKash/Nagad/Rocket account number

11bs uses collected data only for specific, legitimate purposes. We never process data unnecessarily.

• Account Management: For registration, login, profile updates, and account verification.
• Service Delivery: To process betting, gaming, payments, and withdrawals.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To address your complaints, questions, and concerns.
• Legal Obligation: To comply with KYC/AML regulations and the directives of regulatory authorities.
• Service Improvement: To analyze and improve the platform experience.
• Promotional Communications: To send you offers and updates with your consent (with the option to unsubscribe).

11bs shares data only under very limited circumstances and strict conditions. Your information is never passed to third parties except in the cases outlined below.

Service Provider Partners:

Payment gateways, identity verification agencies, and technology providers may receive limited data. All are bound by strict confidentiality agreements and may only use the data for their designated purpose.

Legal Obligation:

Data may be disclosed to authorities as required by court order, regulatory request, or applicable AML legislation.

Business Restructuring:

In the event of a merger, acquisition, or asset sale, user data may be transferred — however, the new entity will be bound by this same privacy policy.

11bs uses cookies to enhance your experience, manage sessions, and analyze platform performance.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may cause certain features to stop working properly.

11bs does not retain data longer than necessary. A specific retention period is defined for each category of information.

• Account Information: For the duration of active account and a minimum of 5 years after closure (for legal compliance).
• Transaction Records: Up to 7 years after your last transaction (as required by financial regulations).
• KYC Documents: Up to 5 years after account closure.
• Customer Support Records: 3 years from the date of contact.
• Session Logs & IP Data: Up to 90 days.
• Marketing Preferences: Until you unsubscribe.

Data is securely deleted or anonymized once the retention period expires.

11bs uses industry-leading security technologies and practices to protect your data. Our security framework is multi-layered and continuously updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall & DDoS Protection: Advanced security measures at the server level.
• Regular Security Audits: Periodic penetration testing conducted by third parties.
• Staff Training: All staff are trained in data protection and bound by confidentiality agreements.
• Data Breach Response Plan: In the event of any data breach, users will be notified within 72 hours.

As a user of 11bs, you have the following rights over your personal data.

11bs is strictly not for anyone under the age of 18. We do not knowingly collect personal data from minors.

• Age verification is mandatory at registration.
• Accounts suspected of belonging to a minor will be suspended immediately.
• Any data found to belong to a minor will be deleted immediately.
• Parents who suspect their child has created an account can contact us directly.

The 11bs platform may occasionally reference third-party services such as payment gateways or game providers. These third parties have their own privacy policies, and 11bs is not responsible for them. We recommend reviewing their privacy policies before using any third-party service.

11bs reserves the right to update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend reviewing this page regularly.

Contact us for any questions, complaints, or requests to exercise your rights regarding our Privacy Policy.

• Email: support@11bs.net
• Help Center: help-center Go to Page
• Response Time: Within a maximum of 30 business days